IAP CoP AIRPORT LABS

The IAP CoP Airport Labs for International Airport Professionals (IAPs) share expertise on specific best practices in various functional areas of airport management in a face-to-face setting.  These two-day highly interactive workshops offer small groups of IAPs the opportunity to discuss, collaborate, and learn from airport professionals that have demonstrated leadership in a specific airport subject.

  1. Show and Tell Labs
    When an airport has been recognised as being best-in-class in an area, it can be useful for others to see firsthand how things are done. In this scenario, the host will be sharing a lot of its knowledge, and the hope is that it will get some feedback that will be useful to them as well.
  2. Problem Solving Labs
    Airports experience ongoing challenges which benefit from analysis and input of industry professionals. Hosting a Problem Solving Lab can provide the host airport with the opportunity to invite industry leaders to help them resolve their challenge. The airport benefits from the perspective of a diverse team of airport professionals and it also serves the participants in allowing them to solve an issue they may similarly face or face in the future.
  3. Event Driven Labs
    Commercial sponsors, working in an airport environment, have an option to demonstrate and discuss issues regarding specific technology or products available to airports. In this case, it is important that sponsors work with a host airport to clearly define guidelines to ensure the Airport Lab follows the activity format and focuses, first and foremost on learning and developing best practices within an airport environment.

You can learn more about the Airport Labs by downloading the Airport Lab Guide here.

Networking experience like the one in this lab is fantastic.

David Ciceo
David Ciceo IAP, Managing Director, Cluj Napoca International Airport

We need to have the courage to try and fail. We need to be willing to take the risks, fail, and move forward.

Brian Cobb
Brian CobbIAP, Vice President, Customer Experience, Cincinnati-Northern Kentucky International Airport

An Airport Lab offers not only the opportunity to share your best practice and experiences but offers also the unique possibility to gain new ideas for your own airport and business. It`s really a good platform for Co-Creation with very professional colleagues from all over the world.

Sarah Wittlieb
Sarah WittliebIAP, Director Innovation Management, Munich International Airport

It’s important to truly know what problems you are going to try and solve.

Jaeden Lim
Jaeden LimManager, Strategic Sourcing & Productivity, Changi Airport Group

It’s important to take the time to rub ideas together.

Vivian Zainab Menyaga
Vivian Zainab MenyagaIAP, Assistant Chief Operations Officer, Federal Airports Authority of Nigeria

Upcoming: Kolkata Airport Lab

During the two-day problem solving Airport Lab, participants will come together to generate creative solutions for Examining Airport Emergency Table Top Exercise Best Practices. Airports Authority of India is inviting airport professionals around the world to tackle this growing challenge and establish global best practices.

Airport Lab participants will benefit from a unique occasion to troubleshoot an emerging issue with their peers, and an exclusive opportunity to mix with IAP CoP members and industry leaders specialized in passenger experience.

Date: 29-30 November, 2017

Objectives: This lab will provide participants managing and overseeing emergency Tabletop exercise to refresh with the necessary KSAs to effectively plan, execute, debrief and evaluate on Airports Emergency Tabletop exercise, prepare a corrective action plan (CAP) and review of AEP, according to the requirements of ICAO SARPs, a state’s regulations.

Time & Date Activity Remarks
07.00 PM to 09.00 PM

28.11.2017

Welcome Dinner by Kolkata Airport for delegates & stakeholders Arrival: Tuesday
DAY 1: Wednesday Nov. 29, 2017
09.00 AM to 10.00 AM Welcome address by Atul Dikshit, IAP, Airport Director, Kolkata

Bouquets to Dignitaries

Lighting of Lamp

Introduction of participants

Address by the International Airport Lab Committee

Objectives of Airport Lab by Mr.  E. P. Hareendranathan, Head ALC, India

Keynote address by Anuj Aggarwal, Member (HR), AAI

Address by Chief Guest, Dr Guruprasad Mohapatra, IAS, Chairman AAI

10.00 AM to 10.30 AM High Tea
10.30 AM to 11.00 AM Overview of AAI
11.00 AM to 11.30 AM Presentation by APD, Kolkata (Showcasing Kolkata Airport)
11.30 AM to 12.00 PM Presentation on Airport Emergency Plan (AEP) and challenges faced by Kolkata Airport
12.00 AM to 1.00 PM Team Building Exercises
1.00 PM to 2.00 PM LUNCH
2.00 PM to 4.00 PM Guided Visit To NSCBI, Airport Kolkata
4.00 PM to 4.30 PM TEA BREAK
4.30 pm to 4.45 PM Formation of teams of IAPs, assignment of challenges to the teams
4.45 PM to 6.00 PM Brain Storming by groups on problem areas and preparation of presentation on proposed solutions
6.00 PM to 10.00 PM City Tour followed by Dinner
DAY 2: Thursday Nov. 30, 2017
09.00 AM to 09.30 AM Review of Day 1
09.30 AM to 11.00 AM Team presentation and proposed solutions, Q & A
11.00 AM to 11.30 AM Tea Break
11.30 AM to 01.00 PM Sharing of best practices on Airport Emergency Table Top Exercise by the participants Presentations selected by the IAP CoP
01.00 PM to 02.00 AM LUNCH
02.00 PM to 03.30 PM Action plan by APD, Kolkata on solutions proposed by each team
03.30 PM to 4.00 PM TEA BREAK
04.00 PM to 5.00 PM Feedback by each participant
05.00 PM to 6.00 PM Closing Ceremony

Recent Airport Lab Experiences

Munich Airport Lab

Munich Airport hosted a unique and ground-breaking event entitled Customer Experience through Innovation, in collaboration with the International Airport Professional Community of Practice (IAP CoP) and SITA, from 17-18 November 2015.

Focusing on customer experience for airport guests, Munich Airport shared how it strives to surprise and enthuse its passengers along their customer journey through its Open Innovation Process, which includes co-creation with clients. Participants enjoyed a live process tour “behind the scenes”, exposing them to examples of Munich Airport’s innovative new products and services. They also had the opportunity to participate in an Open Innovation workshop.

During the two-day Airport Lab, participants shared best practices and hands-on experience on how leading airports have implemented outstanding performances. Together, they created new ideas for airports while focusing on customer experience, airport operations and business development.

The Customer Experience through Innovation Airport Lab provided participants with:

  • Privileged access to the key factors that have made Munich Airport an international success in customer satisfaction;
  • A unique platform for presentations and discussions on customer experience best practices and innovation, namely from the technological and products and services viewpoints; and
  • An exclusive opportunity to mix with IAP CoP members and industry leaders specialized in passenger experience and innovation.